Frequently asked questions

Call 0405 444 445 or use the online quote form. Tell us the type of property, the suburb and what you are seeing. For many jobs we need to inspect before giving a firm price, because the right treatment depends on what is actually there.

Yes. You will get the scope and price agreed before work begins. If an inspection shows something different from what was described, we will explain what we found and update the quote before going further.

It depends on the pest, the size and type of property, how bad the problem is and whether follow-up visits are needed. We do not publish a one-size-fits-all price because it would not be accurate. We give you a written scope and price before any work starts.

Where access allows, yes. Tell us about tenant access, keys, alarms and opening hours when you enquire so we can plan the visit properly.

General household and commercial pests, including ants, cockroaches, spiders and silverfish, plus rodents and nuisance birds. If you are unsure what you are dealing with, describe it or send a photo with your quote request and we will tell you whether we can help.

Treatments differ by pest and product. Before we start we will explain what is being used, where, and what precautions apply for people and pets, including how long to stay out of treated areas where that applies. Tell us about children, pets, aquariums and anyone with health concerns when you book.

We will give you specific instructions when you book. In general, clear access to the problem areas, secure or cover food and pet items, and let us know about anything we should avoid.

Not always. For some jobs we need access inside, for others the exterior is enough. Tell us when you book and we will confirm what is needed. For rentals and businesses we can arrange access through the agent, owner or site contact.

Some problems are solved with one visit and a few changes at home. Others, or higher-risk sites such as food businesses, benefit from regular visits. We will tell you what we recommend for your situation rather than push a plan you do not need.

Some problems improve quickly. Others, such as established cockroach or rodent activity, usually need follow-up. We will tell you what to expect for your situation instead of promising an instant fix.

Activity commonly continues for a short period after treatment starts, and entry points will keep drawing rodents back unless they are closed. Proofing is usually part of a lasting result.

The right method depends on the species, the structure and the access. Options include netting, spikes and wire systems. We inspect first and recommend the method that suits the site.

Not yet. Termite services are coming soon and we are not offering them until the required authorisation is in place. You can register your interest and we will contact you when they are available.

Smoke alarm testing is planned but not yet available. When it launches it will be limited to basic testing, cleaning, replacing removable batteries, checking expiry dates and reporting what we find. We do not carry out electrical work and we do not issue electrical compliance certificates. Faulty or hardwired alarms must be referred to a licensed electrician.

Yes. We handle pest issues at rental and managed properties, including requests from tenants, entry and exit situations and ongoing programs. See the Real Estate and Property Managers page for how we work.

Yes. For restaurants, offices, warehouses and retail sites we can inspect, agree a visit schedule that matches the risk, and keep service records. Call to discuss your site.